MySOS Terms of Service

Allm Co. Ltd (the "Company") provides its "MySOS" service (the "Service") to users in accordance with this "MySOS Terms of Service" (the "Terms").

Article 1  (Application of Terms of Service)

The Terms is applicable to all relationships with the Company with respect to the use of the Service (including use of the Service's app; the same definition shall apply below) You may not use the Service if you do not agree to the Terms.

Article 2  (Definitions)

In the Terms, the following terms shall have the meanings as defined in the items below.

  1. Terms of Service: An agreement based on the Terms under which provision of the Service is received from the Company.
  2. User of the Service: A person who agrees to the Terms and uses the Service.
  3. Person who can assist: A person who is nearby at the time and discovers a User of the Service whose illness has undergone a rapid change or a person has a sudden illness and who can perform basic life support activities (relief activities).
  4. The service app: Means the specialized application software required in order to use the Service with the purpose of assisting users of the Service who have a sudden illness or who discover persons who have a sudden illness with respect to life support measures, requests for assistance, and emergency transport.
  5. App use conditions: Conditions for use of the service app separately determined by the Company.
  6. Requests for assistance: Means a call to persons to contact emergency assistance 119 and to perform life support measures until the arrival of an ambulance, fire engine, etc., in an emergency. In the event the service user himself/herself is experiencing an emergency or discovers a sick/injured person, any request for assistance is predicated upon a request for emergency assistance 119 being made. The system allows requests for life support measures to be made to users of the Service existing within a certain distance as set by the Company.
  7. Group code: Means a code given to a citizens' group or fire department group, etc., in a prefecture or municipality with whom the Company has established an agreement in advance. Users of the Service may register with the group code, and once they have entered such group, they can get information only available to the group.
  8. Group code administrator: A person who primarily manages the functions of the previous item, having made a contract in advance with the Company. This person belongs to a municipality or public organization, etc., which can transmit information to users of the Service who belong to a certain group code.

Article 3 (Contents, etc. of this service)

  1. This service is to provide the functions listed in the following items, details of which shall be as specified on this service application. Depending on the type of compatible terminal, the version of this service application, the contract status of the service user, etc., there may be restrictions on available functions.
    1. The function to display the BLS procedure on this service screen when the service user performs basic life support (BLS).
    2. A function that allows a service user to register his / her own medical information and information within the scope defined by the Company and display it on this application screen.
    3. Easily make a voice call transmission to an emergency contact registered in advance by a service user (hereinafter referred to as "registered contact"), or to make a message content specified by the Company as a short message service Function: A function that can be transmitted easily by SMS.
    4. When sending a message based on the preceding issue, using the GPS (Global Positioning System) function together with the message, the position information of the terminal of the user (hereinafter referred to as "GPS position information" Ability to send information to registered contacts). In order to use this function, it is necessary that the GPS function of the mobile phone terminal of the service user is available (ON).
    5. In the event of an emergency, it is possible to send a notice to urge relief to other service users who have registered to this service within the distance range defined by the service by the service user. Note that this function can be used assuming that the 119th report was carried out.
    6. A function for guiding a way to a point where a relief request was transmitted by using a GPS position information and a neighboring map etc. as a rescuer of the service user.
    7. The function of periodically sending the GPS position information of the service user to the management server of this service to identify the person who can be relieved in the distance range defined by the Company.
    8. A function to display information in this service application without unlocking when screen lock is set on the corresponding terminal of the service user.
    9. A function to display installation location information of AED (Automated External Defibrillator).
    10. A function to capture and display information such as AED installation places and facility information provided by municipalities, public entities, etc. in the CSV file format etc. in the file format specified by the Company in this service.
    11. The function of local governments, public organizations, etc. to manage group code and distribute necessary information to service users in group.
    12. Usage of this service entrusted with the Company as an optional function Results of medical checkup, examination results, vaccination history, dialysis history and examination images obtained from the registered medical institution are obtained predetermined agreement by the service user regarding the handling of the data A function that can be displayed on this application screen after it is done.
    13. A function to assist with (a) before entry into Japan, registering required documents such as the questionnaire, Pledge, vaccination certificate, test result certificate and passport, as well as (b) after entry into Japan, checking health and verifying whereabouts of the Service Users through video calls andinformation entered by the Service Users in coordination with a health checking system, both of which functions will be available by scanning a QR code prepared by a service provider contracted by the Company, and the status using either of such functions will be hereinafter referred to as “Immigration Management Mode”.
  2. We may upgrade the version of this service application. In this case, it may not be possible to use all or part of this service application etc until the user upgrades the service application on the terminal. However, we will notify the service user by this method by posting on that on the service application.
  3. The available area of ​​this service is domestic. Although the service user may be able to use this service even in areas other than the usable area, we do not guarantee anything about the use of this service in the area, but due to the use of this service in the area We will not be held liable for any damages to service users.
  4. GPS location information may be the nearest base station information when using from a location that is not captured by satellites, such as indoors. Regarding the accuracy of location information, it depends on the service of the mobile phone service provider and the mobile phone model of the user. Even if you use this service from a cellular phone with GPS function, accuracy varies depending on the location and conditions at the time of positioning. Data service is used for displaying map, route, and location information. Such data service may be changed from time to time, it may not be available depending on the region. Therefore, maps, routes, and location information may not be available, or information may lack accuracy or lack accuracy. We do not guarantee anything about using this service due to such accuracy but we assume no responsibility even if damage to the service user is caused by using this service with such accuracy.
  5. With this application setting, the service user can use this application without unlocking even when the mobile phone terminal screen is locked. In addition, it is assumed that the information user arbitrarily registered by the service user is operated and checked by a third party, such as in case of emergency. We do not assume any responsibility even if damage to the service user occurs in the case of operation of the terminal by a third party or loss or theft of the terminal by the service user.
  6. The AED installation location information (hereinafter referred to as "AED map") to be provided by this service is the information published on "Japan nationwide AED map" It is displayed after permission of the service right holder. The AED map uses the AED map installation location database provided by the local government and the AED installation location database that the service user voluntarily posted. The former is information that was investigated beforehand by municipalities, and the source of information provision is clarified. On the other hand, the latter information is information voluntarily posted by the relevant service user, and AED information can be freely updated, edited and deleted. Therefore, it may be lacking or lacking in the information source of the submitted AED map, fact confirmation and accuracy. We do not guarantee the use of this service by this information at all and we assume no responsibility even if the service user is damaged by using this service based on that information.
  7. Information on AED installation places and facility information provided by local governments and public organizations may be changed. If you are a municipality or a public organization that can provide information such as AED installation location and facility information, please contact us.
  8. The Service available to the Service Users using the function described in paragraph 1, item 13 of this Article will be limited, only to the functions that are necessary for coordination with the system to check the Service User’s health upon its entry into Japan as set forth in the said item.

Article 4  (formation of agreement on terms of use)

  1. A person who wishes to use this service agrees with the contents of these Terms and agrees with the Terms of Service Presentation Screen (hereinafter referred to as "Agreement Screen") on this service application. At the time when the consent button is pushed, the service user considers that it agrees with the contents of this agreement, and a contract based on this agreement shall be established between the user and the Company and shall take effect.
  2. The Company shall be able to change this Terms by notifying the user in advance or notifying it. If this agreement is changed and the user continues to use the service, the changed terms and conditions will be applied to that user.
  3. Notification or notification made by the Company to users pursuant to these Terms shall be posted on this service application, and shall be conducted in a manner that we deem appropriate.

Article 5 (Handling of GPS position information)

  1. When using the functions specified in Article 3, paragraph 1, item 4, the GPS position information of the terminal of the service user is sent to the registered contact.
  2. The function specified in Article 3, paragraph 1, item 7 is transmitted to the management server of this application owned by our company with the GPS position information of the terminal of the service user. Registering the GPS position information If you do not wish to send it to the contact address and the management server, you need to set the GPS function usage setting to OFF (unusable state) from the terminal user setting screen of the service user.
  3. In cases where the Service Users use the function described in paragraph 1, item 13 of this Article 3, GPS coordinates collected to verify whereabouts of the Service User will be transmitted to the system to check the Service User’s health upon its entry into Japan as set forth in the said item.

Article 6  (Intellectual Property Rights etc.)

  1. Intellectual property rights, including copyright, and any other rights pertaining to the Service Application related to the Service or provided to the Service User through this Service shall be disclosed to third parties .
  2. License to use this service under this Terms does not permit any assignment or transfer of any rights pertaining to this Service to a User, and the Service User shall not be allowed to transfer the Service beyond the scope set forth in Article 3 We shall not use it.

Article 7  (Prohibited matter)

A service user shall not perform any act corresponding to the following items in using this service.

  1. Any act infringing on copyrights, patents, utility model rights, design rights, intellectual property rights such as trademark rights, privacy or other rights or interests of the Company or a third party,
  2. acts that contravene public order and morals or acts that provide information that is against public order and morals to third parties, or acts that may be likely to occur
  3. Criminal acts, acts that lead to criminal acts or acts that violate laws or acts that are likely to occur
  4. acts that provide information that is contrary to facts or information that may be likely to occur
  5. Any act of damaging the honor or credibility of the Company or a third party, or an act
  6. An act that gives an excessive burden to the facility relating to this service, an act of disabling the provision of this service by the Company, an act of interfering with the provision of this service by the Company or hindering its operation, An act that may be
  7. Acts of using or providing harmful programs such as computer viruses through this service or in connection with this service, or acts that may be likely to occur
  8. Acts of using this service outside the territory defined by the Company, such as outside Japan
  9. For the service application, this service application is referred to as the "service application", such as copying, public transmission (in the case of automatic public transmission, including enabling transmission), transmission, assignment, lending, transformation, adaptation etc. Acts to be used or used beyond the range stipulated in Article 6 (intellectual property rights etc.)
  10. Perform modification or tampering with respect to this service application, or reverse engineering such as decompiling or disassembling (mainly to analyze contents and convert it into a human readable form) action
  11. Actions to eliminate or change the copyright notice and other rights indication attached to this service application
  12. The act of installing and using this service application in a manner contrary to the procedures defined by the Company. In addition, any act to use or to use this service application in a manner contrary to the application use conditions or in a way that may oppose
  13. Other acts that we deem inappropriate

Article 8 (usage fee)

  1. The fee for using this service is free of charge. However, when using management system functions such as the group code administrator function, it shall be separately specified in the usage agreement.
  2. Expenses such as communication expenses for using this service are borne by the service user.
  3. The service user shall be able to use this service only for non-commercial purposes.

Article 9 (Acquisition of personal information)

  1. The Company shall handle the personal information of the user acquired in using this service in compliance with the matters specified below. The term "Personal information" as used in this Term shall mean information relating to an individual, which can identify a specific individual by name, date of birth or other description included in the information (easily collated with other information Including the ones that will be able to identify specific individuals by doing so).
  2. We can safely manage the personal information we have acquired and use personal information for the following purposes and you agree. Notwithstanding the foregoing, the provisions set forth in items 6 and 10 below will not apply to the personal information of Users on Immigration Management Mode.
    1. Notice concerning this application to service users · shipping / sending information etc.
    2. Providing information such as updates on this service application
    3. Response to opinions, requests, inquiries, etc. from service users
    4. Research and analysis of information on the use history etc., in order to improve the quality of this service app.
    5. Management of usage status of this service application, prevention of unauthorized use, etc. and investigation / response at the time of occurrence
    6. Planning, development etc., in relation to products and services by the Company or for third parties.
    7. Implementation of a questionnaire survey for service users
    8. Granting of ID to service users and cooperation with our other services Automatic acquisition of ID and its management and use
    9. Back up to prepare for changing or losing mobile phone terminals that use services
    10. In cases where the service users use the function described in paragraph 1, item 13 of Article 3, to check health of entrants into Japan as one of the countermeasures to prevent the spread of COVID-19
    11. Placing advertisements on this service application by the Company or for a third party as well as web links to other websites.
  3. We will acquire the personal information of users included in the information specified in the following items.
    1. Information arbitrarily registered by the service user (name, e-mail address, sex, date of birth, blood type, height, weight, body fat, body temperature, blood pressure, heart rate, steps, vaccination history, chronic condition, internal medicine, prescription history, hospital history, family doctor, examination result, emergency contact etc. Including.
    2. Using the Medical institution cooperation function which is an option function of this application, after the service user gives a predetermined agreement on the handling of the function and data, the medical examination acquired from the medical institution outsourcing with the Company As a result, medical information such as examination image and result.
    3. Information on the terminal of the service user (Includes the information on the communication device main unit such as the model name and serial number of the communication device.)
    4. Information provided during inquiries (including mail address, contents of inquiries, etc.)
    5. Information on usage history (including GPS position information, number of times of relief request notification, etc.)
    6. In the event a User makes use of the function set forth in Article 3, paragraph 1, item 13, information entered by the User (passport number, date of birth and name), videos or images recorded or taken by the User when making a video call (user’s personal information such as face and its background information), GPS coordinates and call history
  4. When we deem it necessary, such as handling inquiries from service users, we will treat the handling of the acquired personal information to another business operator (hereinafter referred to as "consignee"). ) May be entrusted to. We will supervise trustees with responsibility for the safe management of personal information and thoroughly prevent the leakage, loss, etc. of personal information.
  5. We may provide the GPS coordinates of the Service users to a registered EMS (emergency medical services) service provider if such User sends the request for EMS assistance and the location from which the request is sent is within the area administered by the registered EMS provider.
  6. If a service user registers its Group Code, we will provide the name voluntarily registered by such User to the administrator of the Group Code and members of such Group as well as registered EMS service providers, in order to enable such parties to identify the User.
  7. We are required to cooperate with the government agencies or local public entities or those entrusted by them to carry out the affairs prescribed by laws and regulations and obtain consent from the service user In the event that there is a risk of interfering with the performance of the affairs, the personal information of the service user may be disclosed, and the service user in advance agrees to this.
  8. In order to manage personal information, we appoint a person responsible for personal information management, establish a management system, and strive to handle safely and accurately according to internal regulations. In addition, we will take appropriate precautionary measures and corrective actions to prevent unauthorized access, loss, destruction, falsification and leakage of personal information.
  9. Websites relating to this service may have links to other websites, but please confirm the handling of personal information at linked site on the linked site.
  10. The use of this website shall be carried out at the responsibility of the service user. The Company assumes all responsibility for any damage caused by the use of various information acquired by using the personal information of the service user from this website and other websites on which the link is set on this website not.
  11. The service user shall be able to request the Company to disclose personal information to be disclosed that we acquired, pursuant to the provisions of the Act on the Protection of Personal Information. Should it be found that the contents of personal information are not facts, we will respond promptly to correction or deletion.
  12. In cases where the service users use the function described in paragraph 1, item 13 of Article 3, the service user hereby gives its prior consent to provision by the Company of the personal information of such User of the Service to the following third parties:
  13. i) Emergency Assistance Japan Co., Ltd.

    ii) Ministry of Health, Labour and Welfare

    iii) Ministry of Justice

  14. By agreeing to the Terms pursuant to Article 4, the service user will be deemed to have also agreed to the following:
  15. i) MySOS Privacy Policy

    ii) Privacy Policy of Allm Inc. https://www.allm.net/privacy-policy/

  16. With respect to handling by the Company of the personal information of the service users, please review the privacy policies listed in paragraph 13 above, in addition to the Terms. For inquiries regarding personal information of service users, please contact the following inquiries.
  17. 【Contact Information】 Alm Corporation Personal Information Contact Window

    E-mail: privacy@allm.jp

Article 10 (Interruption of provision etc.)

  1. When the Company determines that it falls under any of the following items, we may suspend the provision of all or part of this service.
    1. When this service can not be provided due to force majeure such as natural disasters.
    2. When it is necessary to carry out maintenance, construction etc. of equipment, equipment etc. concerning this service.
    3. When a failure, failure, etc. occurs in the equipment, equipment, etc. used in this service.
    4. When necessary for prevention or relief of disaster, communication necessary for securing supply of traffic, communication or electricity supply or maintaining order or for other public.
    5. When it is necessary to suspend the provision of all or part of this service on the basis of our company's operation or technology.
  2. If we are planning to suspend the provision of all or part of this service under the preceding paragraph or to restrict the use as stipulated in the preceding paragraph, we will notify the service user To be informed. However, in case of emergency unavoidable circumstances, we may not conduct such notification.
  3. The Company suspends the provision of this service under the provisions of paragraph 1 or 2 or restricts its use or the like, in the event of damage to the user of the service due to such suspension or restriction of use Even if it is not responsible at all.

Article 11 (Suspension etc.)

  1. When we judge that it falls under any of the following items, we shall be able to suspend the provision of all or part of this service without prior notice to the service user will do.
    1. When the service user violates these terms.
    2. When there is an act that hinders the use of this service by a third party or there is a possibility of it.
    3. Other When there is trouble in carrying out our business.
  2. If the Company considers that it has conducted a nuisance act / mischief act against another service user, such as sending a relief request for more than one day, multiple times, etc., we will issue a warning from our company or group code administrator I will. In spite of receiving a warning, if the act continues, we will stop using the service.
  3. The Company may ask the service user to replace the measures set forth in the preceding paragraph, or together with the measures set forth in the preceding paragraph, set a deadline and resolve the grounds.

Article 12 (Abolition of this service)

  1. The Company may abolish all or part of this service at any time for the convenience of the Company and in this case notify the service user accordingly by posting it on this service application We shall assume.
  2. The Company shall not be responsible at all even if the service user is damaged by abolishing all or part of this service based on the provisions of the preceding paragraph.

Article 13 (Cancellation of this Agreement made by Service Users)

The service user can cancel this agreement by deleting and destroying all this app owned or controlled by the user in a non-reproducible form. Even if you cancel this agreement, data that the service user performed during the use period will be attributed to the Company.

Article 14 (Effective Period)

This Agreement shall be effective only between the time of the establishment of this Agreement as stipulated in Article 4 and the termination by the termination of the Service specified in Article 12 or the cancellation specified in Article 13.

Article 15 (Non-Guarantee / Disclaimer)

  1. When we find that a defect is found in this service application and acknowledge that it is necessary to repair such defect, we will make efforts to repair such defect, but we do not guarantee its realization.
  2. The Company does not guarantee that this service application, etc. can be used on all compatible terminals, but the available functions are restricted depending on the type of compatible terminal, presence or absence of version upgrade of this service application by the user, etc. There are cases.
  3. The Company shall not be liable for any inappropriateness of conformity to the specific purpose of use, completeness of use results, usability, precision, reliability, safety, immediacy, third-party's rights, etc. It does not guarantee anything about.
  4. The Company may refer to the GPS location information function of this service application by referring to an external map search service, but the Company may display the GPS location information, the map information to be displayed, and installation location information of the AED to be displayed We do not guarantee the accuracy of this.
  5. The Company shall not be obliged to provide any technical service such as technical support, maintenance, function improvement, etc. on this service application to service users.
  6. Even if the service user suffered damage due to using this application or not using it, we are not responsible for it at all.
  7. When the service user receives relief from the rescuer using this service application, it recognizes that it is due to acts of goodwill, and as a result, the service user, patient, injured / Even if either or both of the expected results can not be obtained, we will not make any objections, nor will we make any claims to our company, other service users or relievers.

Article 16 (Exclusion of Antisocial Forces)

  1. The Service User expresses that it does not fall under any of the following items and expresses and warrants that it will not apply in the future as well.
    1. Those who have not passed five years since the time they themselves (including corporate officers for corporations and other organizations) are not organized crime groups, organized crime groups, and organized crime groups, gang members and gang members Company, General Assembly house, social movements etc. Goro like gobo, special intellectual violence group, etc. and others (hereinafter collectively referred to as "gangster members").
    2. In the case where the service user is a corporation or other organization, it is necessary for a gang member or the like to have a relationship that is deemed to govern management.
    3. In the case where the service user is a juridical person or other organization, it is necessary for a gang member etc. to have a relationship that is deemed to be substantially involved in management.
    4. To have a relationship that is deemed to be used by organized crime groups, such as conducting transactions with the purpose of seeking the interests of fraud by themselves or third parties or damaging third parties.
    5. To have a relationship that is deemed to be involved in providing funds etc. to organized crime groups, etc. or providing convenience.
    6. In cases where the service user is a juridical person or any other organization, the officers of the company or persons who are substantially involved in their own management have a relationship to be socially criticized with organized crime groups etc. .
  2. The service user shall guarantee not to perform any acts corresponding to any one of the following items by himself or a third party.
    1. Violent demanding act
    2. Unreasonable request acts beyond legal responsibility
    3. acts of intimidating behavior or dealing with violence regarding transactions
    4. Acts of disseminating the rumor, damaging the credibility of our company by using spoofing or using power, or obstructing our work
    5. Others Acts pursuant to the preceding items

Article 17 (Transfer of rights, etc.)

The user of the service may not transfer the property or all or part of the obligation owed to the Company to the Company based on the use contract and transfer it to a third party and succeed it or provide it as collateral. This provision will survive effectively even after the termination of this Agreement.

Article 18 (Competent jurisdiction)

In the event that a lawsuit is required in connection with a use contract between a service user and the Company, the Tokyo District Court shall be the first examiner's exclusive jurisdictional court.

Article 19 (Governing Law)

The establishment, effectiveness, interpretation and performance of the use contract are governed by Japanese law.

Supplementary provision

(Effective Date)

 This Agreement shall come into force as from March 5, 2015.

(Revision date)

 This agreement will be revised from September 1, 2015.
 This agreement will be revised and effective from July 1, 2016
 This agreement is revised and effective from November 20, 2017
 This agreement is revised and effective from May 17, 2019
 This agreement is revised and effective from July 1, 2019
 This agreement is revised and effective from April 30, 2020
 This agreement is revised and effective from November 25, 2020
 This agreement is revised and effective from January 21, 2021
 This agreement is revised and effective from May 9, 2021
 This agreement is revised and effective from Jun 3, 2021
 This agreement is revised and effective from Jun 11, 2021
 This agreement is revised and effective from November 26, 2021
 This agreement is revised and effective from February 17, 2022
 This agreement is revised and effective from February 24, 2022
 This agreement is revised and effective from March 23, 2022
 This agreement is revised and effective from August 4, 2022
 This agreement is revised and effective from October 11, 2022
 This agreement is revised and effective from November 1, 2022